Refund policy

Returns & Exchanges

Because Madeleine pieces are one of a kind, returns are handled with care and within a limited timeframe.

If your order arrives damaged or differs materially from its description, please email hello@atmadeleine.com within two days of delivery. Include photographs of the piece, packaging, and shipping label, and retain all original packaging while we review the claim. Once confirmed, we will arrange the return and issue a refund to your original payment method, including applicable shipping costs.

If you have had a change of mind, please contact us within two days of delivery. Eligible pieces may be returned for store credit, provided they are received in their original condition. Return shipping is the responsibility of the customer, and original shipping charges are nonrefundable.

Custom-sourced pieces, items altered at the customer’s request, and final-sale items are not eligible for return.